Maintain Your Business (Not Your PBX) with Quality Virtual Phone Systems

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Maintain Your Business (Not Your PBX) with Quality Virtual Phone Systems

In every business, there is the potential for new technology to usurp the old in terms of cost, functionality, and efficiency. It’s important to keep a close eye on the trends so that you might discern which are worth investing in compared to those which need to further mature. Phone systems have long been a staple of office-based business, but they can be costly to install, maintain and upgrade without necessarily generating a worthwhile ROI. Technology, in this instance, has surpassed the need for a hardware-based system altogether by way of a Virtual Phone System. The benefits are clear.

In years past, Private Branch Exchange (PBX) systems, the private telephone networks used within the companies, were cost prohibitive to any but the largest of businesses. As the cost of implementation has become cheaper, smaller businesses have started to use them as well, but they are still hardly cheap. When you factor in the cost of the hardware, features and installation, the average PBX system can cost $1,000 dollars per employee. As the cost is affected by the quantity of devices, a smaller business with less than 100 employees would likely pay even more.

What’s in a Virtual Phone System?

A Virtual Phone System includes a wide array of features, lines, and extensions at a fraction of the cost. Such services operate within an existing infrastructure that essentially gives you numbers specific to your business that can be linked to any existing phone system within your business, including cell phones, by way of call forwarding. A company wide system can save you tens of thousands in overhead cost, just from the initial installation alone. This doesn’t even take into account the total cost of ownership which includes the added cost of upgrading or the hidden cost of downgrading.

Changes to the size of your system, including both quantity and quality, as well as the doubling of your installation costs during a relocation or expansion to a new building, can set you back thousands of dollars, and that only with respect to your phone system.

In every business, there is the potential for new technology to usurp the old in terms of cost, functionality, and efficiency. It’s important to keep a close eye on the trends so that you might discern which are worth investing in compared to those which need to further mature. Phone systems have long been a staple of office-based business, but they can be costly to install, maintain and upgrade without necessarily generating a worthwhile ROI. Technology, in this instance, has surpassed the need for a hardware-based system altogether by way of a Virtual Phone System. The benefits are clear.  In years past, Private Branch Exchange (PBX) systems, the private telephone networks used within the companies, were cost prohibitive to any but the largest of businesses. As the cost of implementation has become cheaper, smaller businesses have started to use them as well, but they are still hardly cheap. When you factor in the cost of the hardware, features and installation, the average PBX system can cost $1,000 dollars per employee. As the cost is affected by the quantity of devices, a smaller business with less than 100 employees would likely pay even more.  What’s in a Virtual Phone System?  A Virtual Phone System includes a wide array of features, lines, and extensions at a fraction of the cost. Such services operate within an existing infrastructure that essentially gives you numbers specific to your business that can be linked to any existing phone system within your business, including cell phones, by way of call forwarding. A company wide system can save you tens of thousands in overhead cost, just from the initial installation alone. This doesn’t even take into account the total cost of ownership which includes the added cost of upgrading or the hidden cost of downgrading.  Changes to the size of your system, including both quantity and quality, as well as the doubling of your installation costs during a relocation or expansion to a new building, can set you back thousands of dollars, and that only with respect to your phone system.  Inherent to a virtual system is the lack of upgrade/downgrade costs or hassle. As the entire hardware side of the system is handled by your provider, it’s not something that even has to factor into your budget. If you expand and require additional lines, it may not cost you anything if you’re still within the hundreds of lines often included in a normal virtual phone package. If you need to purchase more, it’s still a drop in the bucket of your telecommunications budget when you compare it to the traditional cost of upgrading a PBX system.  PBX systems usually require a specific type of compatible phone hardware, which can be expensive when considering each employee requires the same hardware setup. Virtual Phone Systems are compatible with any SIP phones, in addition to the call forwarding feature.  Good for Business  The byproduct of a reduced cost to expansion is an increase to scalability. A reduction in expenses allows not only for a wider profit margin, but the also the ability to readily expand without affecting the existing bottom line. Consider the minimal cost required to upgrade and expand a virtual phone system versus the prohibitive cost of a PBX system, add to that the increased customer volume possible with a larger system and you can easily see how quickly your scalable margin would increase. Your fixed costs will shrink dramatically while your growth will open up exponentially.

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Inherent to a virtual system is the lack of upgrade/downgrade costs or hassle. As the entire hardware side of the system is handled by your provider, it’s not something that even has to factor into your budget. If you expand and require additional lines, it may not cost you anything if you’re still within the hundreds of lines often included in a normal virtual phone package. If you need to purchase more, it’s still a drop in the bucket of your telecommunications budget when you compare it to the traditional cost of upgrading a PBX system.

PBX systems usually require a specific type of compatible phone hardware, which can be expensive when considering each employee requires the same hardware setup. Virtual Phone Systems are compatible with any SIP phones, in addition to the call forwarding feature.

Good for Business

The byproduct of a reduced cost to expansion is an increase to scalability. A reduction in expenses allows not only for a wider profit margin, but the also the ability to readily expand without affecting the existing bottom line. Consider the minimal cost required to upgrade and expand a virtual phone system versus the prohibitive cost of a PBX system, add to that the increased customer volume possible with a larger system and you can easily see how quickly your scalable margin would increase. Your fixed costs will shrink dramatically while your growth will open up exponentially.